REGULATIONS FOR THE ONLINE STORE
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
4. PAYMENT METHODS
5. COST, TIME AND METHODS OF DELIVERY
6. CONDITIONS FOR SOLVING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
7. COMPLAINT PROCEDURE
8. RIGHT TO WITHDRAW FROM THE AGREEMENT
9. PROVISIONS CONCERNING ENTREPRENEURS
10. FINAL PROVISIONS
1. GENERAL PROVISIONS
1.1. The online store available at www.rea-furniture.eu is run by Rea B. M. Cassino 3 / 90 40-236 Katowice, Poland, e-mail address: office@rea-furniture.eu
1.2. These Regulations are addressed both to consumers and to entrepreneurs using the Online Store (with the exception of point 9 of the Regulations, which is addressed only to entrepreneurs). The provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law - all possible doubts are explained in favor of the consumer. In the event of non-compliance of the provisions of these Regulations with the above provisions, priority is given to these provisions.
1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for purposes within the scope and on the basis of the principles set out in the privacy policy published on the Online Store website. Providing personal information is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.
1.4. definitions:
1.4.1. WORKING DAY - one day from Monday to Friday, excluding public holidays.
1.4.2. REGISTRATION FORM - a form available in the Online Store that allows you to create an Account.
1.4.3. ORDER FORM - An Electronic Service, an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Agreement, including the method of delivery and payment.
1.4.4. CUSTOMER - a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; a legal person or an organizational unit without legal personality, the law of which grants legal capacity, which concluded or intends to conclude a Sale Agreement with the Seller.
1.4.5. CIVIL CODE - the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
1.4.6. ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient a set of resources in the Service Provider's IT system, in which the Recipient's data, including information on orders placed, is collected.
1.4.7. NEWSLETTER - Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all Users of the Service to automatically receive the content of subsequent editions of the newsletter containing information about the Products in the Online Store.
1.4.8. PRODUCT - a movable item (non-prefabricated piece of furniture made to measure according to the Customer's individual guidelines) available for purchase at the Online Store is the subject of the Sales Agreement between the Customer and the Seller
1.4.9. REGULATIONS - these regulations of the Online Store.
1.4.10. ONLINE STORE - Online Store of the Service Provider available at the Internet address: www.rea-furniture.eu and www.rea-meble.pl
1.4.11. DEALER; SERVICE PROVIDER - REA Bohaterów Monte Cassino 3/90 40-236 Katowice, Poland, e-mail: office (at) rea-furniture.eu
1.4.12. SALES AGREEMENT - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The seller has the right to withdraw from the contract without giving reasons.
1.4.13. ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer via the Online Store.
1.4.14. SERVICE USER - a natural person with full legal capacity, and in cases provided for by generally applicable regulations also a natural person with limited legal capacity; a legal person or an organizational unit without legal personality, which the law grants to legal capacity, using or intending to use the Electronic Service.
1.4.15. ORDER - Customer's declaration of intent submitted via the Order Form and aiming directly at the conclusion of the Product Sales Agreement with the Seller. The seller has the right to cancel the order without giving reasons.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.
2.1.1. Account - using the Account is possible after completing two consecutive steps - (1) completing the Registration Form and (2) clicking the "Create an Account" field. In the Registration Form it is necessary to provide the following data: Name and address (street, house number) / flat, zip code, city), e-mail address, contact telephone number and password. In the case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number.
2.1.2. Order Form - the use of the Order Form begins with the moment of adding the first Product to the electronic basket in the Online Store. Placing an Order takes place after the completion of two consecutive steps - (1) after completing the Order Form and (2) clicking the "Place Order" field - up to that moment it is possible to modify the data yourself (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form it is necessary to provide the following data: name and surname, address (street, house / flat number, zip code, city), e-mail address, contact telephone number, Product (s), amount of Product (s), place and method of delivery, payment method. In the case of Customers who are not consumers, it is also necessary to provide the company name and tax identification number.
2.1.3. Newsletter - the use of the Newsletter follows after giving the e-mail address in the 'Newsletter' tab visible on the Online Store website, to which further editions of the Newsletter are to be sent and clicking the 'Save me' field. You can also subscribe to the Newsletter by checking the appropriate checkbox when opening an Account or placing an Order - at the moment of creating an Account or placing an Order, the Customer is subscribed to the Newsletter.
2.2. The use of Electronic Services by the Customer is free of charge.
2.2.1. The Account and Newsletter in the Online Store are provided for an indefinite period.
2.2.2. The use of the Order Form is of a one-off nature and is terminated upon submission of the Order through it.
2.3. Technical requirements necessary to cooperate with the ICT system used by the Service Provider:
2.3.1. A computer, laptop or other multimedia device with Internet access.
2.3.2. Access to email.
2.3.3. Internet browser: Mozilla Firefox version 11.0 and above or Internet Explorer version 7.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher.
2.3.4. Recommended screen resolution: 1024 × 768.
2.3.5. Inclusion of cookies and Javascript support in the web browser.
2.4. The Service User is obliged to use the Online Store in a manner consistent with the law and morality with respect for personal rights and copyrights and intellectual property of third parties.
2.5. The recipient is obliged to enter data consistent with the actual state.
2.6. The recipient is prohibited from providing unlawful content.
3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
3.1. Advertisements, advertisements, price lists and other information about the Products provided on the Online Store's websites, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to enter into a contract within the meaning of art. 71 of the Civil Code.
3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes all components, including VAT and customs duties. The prices, however, do not include any delivery and payment costs which are indicated when placing the Order.
3.3. The Product price shown on the Online Store website is binding at the time the Customer places an Order. This price will not change regardless of the price changes in the Online Store, which may occur in relation to individual Products after placing an Order by the Customer.
3.4. Conclusion of the Sales Agreement using the Order Form
3.4.1. In order to conclude a Sales Agreement, it is necessary to submit an Order in advance.
3.4.2. After placing the Order, the Seller immediately confirms its receipt, which causes the Customer to be bound by the Order and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending an appropriate message to the Customer's e-mail address provided during the ordering, which contains at least confirmation of all essential elements of the Order, the Seller's statement about the receipt of the Order and its acceptance for implementation.
3.5. Consolidation, security and making available to the Customer the content of the Sales Agreement concluded by (1) providing these Regulations on the Online Store's website, (2) sending the e-mail message referred to in point. 3.4.2. And also by (3) attaching to the shipments the proof of purchase and the specification of the Sale Agreement. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
4. PAYMENT METHODS
4.1. The seller provides the following payment methods:
4.1.1. PayPal. Payment in advance via PayPal.com or by Visa, MasterCard, American Express and Maestro credit cards as well as other debit cards adapted to online payments, i.e. those with a CVV2 code
4.1.2. Przelew bankowy. Płatność z góry przelewem tradycyjnym na rachunek bankowy Sprzedawcy.
4.1.2.1. Przelewy24. Płatność z góry na rachunek bankowy Sprzedawcy.
5. COST, TIME AND METHODS OF DELIVERY
5.1. The Seller provides the following methods of delivery or collection of the Product:
5.1.1. Courier shipment insured after prepayment; Own collection after prepayment
5.2. Possible delivery costs are indicated while placing the Order. They depend on the method of delivery and payment chosen by the Customer. Delivery costs are also indicated on the Online Store website in the "Shipping worldwide" tab.
5.3. The time of shipment of the Product to the Customer is usually about (21-32 working days) from 4 to 6 weeks, unless a description is given in the description of a given Product or when placing an Order. The time of delivery should include the delivery time of courier and forwarding companies. The term should be counted as follows:
5.3.1. W przypadku wyboru przez Klienta sposobu płatności przelewem bankowym, Przelewy24- od dnia uznania rachunku bankowego Sprzedawcy.
5.3.1. If the Customer chooses the payment method PayPal - from the date of payment on PayPal.
6. CONDITIONS FOR SOLVING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
6.1. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.
6.2. Termination of the contract for the provision of Electronic Services:
6.2.1. Termination of the Continuous Electronic Service for an indefinite period (eg Account) may be terminated.
6.2.2. The Service Recipient may terminate the contract for the provision of Electronic Services without indicating the reasons by sending an appropriate statement, in particular via e-mail to the following address: office (at) rea-furniture.eu. In such a case, the contract expires after 7 days from the date of submitting the declaration of will on its termination (notice period), unless the parties agree on a shorter notice period.
6.2.3. In the case of Service Users who are also consumers, the Service Provider may terminate the agreement for the provision of Electronic Services when the Service User objectively grossly or persistently violates the Regulations, in particular when providing illegal content, after ineffective at least one call to cease or remove violations with an appointment. Violation of the Regulations must be objective and unlawful. The contract for the provision of Electronic Services in such a case expires after 14 days from the date of submission by the Service Provider of the Customer's statement of intention to terminate it (period of notice).
6.2.4. In the case of Service Users who are not consumers at the same time, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending a relevant statement to the Service Recipient.
7. COMPLAINT PROCEDURE
7.1. Complaints for non-compliance of the Product with the Sales Agreement:
7.1.1. The basis and scope of the Seller's liability towards the Customer being a natural person who purchases the Product for purposes not related to professional or commercial activity, for non-compliance of the Product with the Sales Agreement are determined in particular by the Act on special terms of consumer sales and amending the Civil Code of July 27, 2002 r. (Journal of Laws No. 141, item 1176, as amended).
7.1.2. Notifications of non-compliance of the Product with the Sales Agreement and notification of a relevant request may be made, in particular, via e-mail to the following address: office (at) rea-furniture.eu or in writing to: REA Bohaterów Monte Cassino 3/90 40-236 Katowice, Poland . If it is possible and necessary to assess the non-compliance of the Product with the contract, it should also be delivered to the above address.
7.1.3. The Seller will respond to the Customer's request promptly, no later than within 14 days. The response to the complaint is sent to the address provided by the Customer, unless the Customer provides otherwise.
7.1.4. In the case of Products also covered by the guarantee, the Seller informs that the warranty for the sold consumer goods does not exclude, limit or suspend the rights of the buyer resulting from the non-conformity of the goods with the contract.
7.2. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store:
7.2.1. Complaints related to the provision of Electronic Services via the Online Store and other complaints related to the operation of the Online Store may be submitted, in particular, via email to the following address: office (at) rea-furniture.eu.
7.2.2. It is recommended to include in the description of the complaint as much information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities and contact details - it will facilitate and accelerate the consideration of the complaint by the Service Provider.
7.2.3. Consideration of the complaint by the Service Provider takes place immediately, no later than within 14 days.
7.2.4. The Service Provider's response to the complaint is sent to the address provided by the Customer, unless the Service Recipient provides otherwise.
8. RIGHT TO WITHDRAW FROM THE AGREEMENT
8.1. The Service Recipient/Customer who is also a consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting a relevant statement in writing within fourteen days. To meet this deadline, it is enough to send a statement before its expiry. The statement may be sent in particular via e-mail to the following address: office(at)rea-furniture.eu.
8.2. In the event of withdrawal from the contract, the contract is considered void and the consumer is released from any obligations. What the parties have rendered is returned unchanged, unless a change was necessary within the limits of ordinary management. The return should take place immediately, not later than within fourteen days.
8.3. The Service Provider / Seller will refund the number of the bank account indicated by the consumer, unless the consumer indicates otherwise.
8.4. The fourteen-day period in which the consumer may withdraw from the contract is counted in the case of a Sales Agreement from the date of delivery of the Product, and when the contract concerns the provision of Electronic Services from the date of its conclusion.
8.5. The right to withdraw from a distance contract is not granted to the consumer in cases of: (1) the provision of services started, with the consumer's consent, before the deadline referred to in points 8.1 and 8.4 above; (2) regarding audio and video recordings and recorded on IT data carriers after the consumer has removed their original packaging; (3) contracts for services for which the price or remuneration depends exclusively on price movements in the financial market; (4) services with properties specified by the consumer in his order or closely related to his person; (5) benefits which due to their nature can not be returned or whose subject is quickly spoiled; (6) supplying the press; (7) gambling services; (8) The consumer shall not be entitled to withdraw from the contract without giving any reason if he buys a non-prefabricated item, manufactured according to its specification or intended to satisfy his individual needs;
9. PROVISIONS CONCERNING ENTREPRENEURS
9.1. This section of the Regulations and the provisions contained herein apply only to Customers who are not consumers at the same time.
9.2. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer in the Order Form and the fact of concluding a Sales Agreement.
9.3. A customer who is not a consumer is obliged to perform his obligations under the Sales Agreement (ie in particular to pay the price) immediately, no later than within 7 days from the date of its conclusion, unless the Sales Agreement provides otherwise.
9.4. The products being the subject of the Sales Agreement concluded with the Customer who is not also a consumer remain the property of the Seller to pay the price and delivery costs under the Sales Agreement.
9.5. Upon the release of the Product by the Seller, the carrier shall pass to the Customer who is not also a consumer the benefits and burdens associated with the item and the risk of accidental loss or damage to the item. In such a case the Seller shall not be liable for any loss, loss or damage to the Product arising from its acceptance for carriage until its delivery to the Customer and for delay in transporting the shipment.
9.6. In the event of sending the Product to the Customer via a carrier, the Customer who is not also a consumer is obliged to inspect the parcel in time and in the manner accepted for such shipments. If he determines that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.
9.6. In the event of sending the Product to the Customer via a carrier, the Customer who is not also a consumer is obliged to inspect the parcel in time and in the manner accepted for such shipments. If he determines that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.
10. FINAL PROVISIONS
10.1. Contracts concluded via the Online Store are concluded in accordance with Polish law and in Polish.
10.2. Change of Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, this is: changes in the law; changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations.
10.2.1. The Service Provider reserves the right to change the law; changes in the payment and delivery methods.
10.2.3. Amendments to the Regulations shall not in any way affect the acquired rights of Customers who are also consumers and use the Online Store before the effective date of amendments, in particular amendments to the Regulations shall not affect already placed or placed Orders and concluded, executed or executed Sales Agreements.
10.2.4. In the event that the amendment to the Regulations would result in the introduction of any new fees or increase in the existing Customers who is a consumer has the right to withdraw from the contract.
10.3. In matters not covered by these Regulations, the provisions of the Civil Code shall apply; The Act on Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended); Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws No. 22, item 271, as amended); Act on special terms of consumer sales and amendments to the Civil Code of July 27, 2002 (Journal of Laws No. 141, item 1176, as amended) and other relevant provisions of Polish law.
10.4. Disputes arising between the Service Provider / Seller and the Service Recipient / Customer who is also a consumer shall be subjected to the appropriate common courts. Disputes arising between the Service Provider / Seller and the Service Recipient / Customer who is not a consumer at the same time shall be subject to the court having jurisdiction over the seat of the Service Provider / Seller.
